Privacy Policy

Privacy Policy
At Pax Vape Pods, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase from us.
1. Information We Collect:
Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.
Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, and the pages you visit.
2. How We Use Your Information:
To process and fulfill your orders.
To communicate with you about your orders and provide customer support.
To improve our website, products, and services based on customer feedback.
To send you promotional materials, only if you have opted in to receive them.
3. Sharing Your Information:
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
4. Data Security:
We implement a variety of security measures to maintain the safety of your personal information. Your sensitive payment information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our Payment Gateway providers’ databases, which are only accessible by those authorized with special access rights.
5. Your Rights:
You have the right to request access to the personal information we hold about you, request corrections, or ask for its deletion. To exercise these rights, please contact us at [info@paxvapepods.com].
6. Changes to This Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Shipping Policy
Thank you for choosing Pax Vape Pods. Our shipping policy is designed to ensure that you receive your products promptly and securely.
1. Shipping Locations:
We currently ship within Australia and internationally at this time.
2. Processing Time:
Orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order has been shipped.
3. Shipping Methods:
We offer a variety of shipping options, including standard and express delivery. The available methods will be presented during checkout, and shipping costs will be calculated based on your selected method and delivery location.
4. Delivery Times:
Standard Shipping: Generally takes 1-3 business days, depending on your location.
Express Shipping: Usually arrives within 1-3 business days for most metropolitan areas.
Please note that delivery times may vary due to external factors beyond our control, including postal delays.
5. Tracking Your Order:
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your shipment through our courier’s website.
6. Discreet Shipping:
We prioritize your privacy. All orders are shipped in discreet packaging with no identifying labels, ensuring your confidentiality.
7. Issues with Deliveries:
If you encounter any issues with your order, such as a delay or incorrect item received, please contact our customer support team at inf@paxvapepods.com, and we will assist you promptly.